"The greatest RMS company to do business with. We began using Eagle Software several years ago. I've been in law enforcement for 29 years, so I'm one of those who doesn't enjoy "change" very much . . . and along came NIBRS. Eagle hosted a two-day training in March, in Carrollton, to help agencies prepare for this new NIBRS mandate. We began entering test data in April for testing, and in July we got the green light from the GBI to go live with NIBRS. I can honestly say that I have not had to want or worry about a thing when we have needed assistance with this system [NIBRS], which at times can be difficult to understand. We've had many questions regarding entry and Eagle is always on top of the entry requirements and ready to go above and beyond to help me and my team get it done. For all other non-NIBRS issues, if there are any, I can call or email and get immediate assistance from them. They treat you like family. They go above and beyond to ensure that their customers are informed from the beginning to the end. The assistance that they have provided to us throughout this phase will enable us to fulfill the requirements of the new reporting requirement."
"The team at Eagle Advantage have partnered with us for more than eight years now. To my knowledge, we were their first clients in Tennessee. I can say without hesitation, that I have never been disappointed with their professionalism and friendliness. Their software is user friendly and supports our needs. I have never had a situation that the team at Eagle didn’t tackle immediately and find a solution for, even after hours. I always appreciate that I can call and they know who I am instead of a number in line. I thank them for all they do and it’s a pleasure partnering with them."
"I have had the pleasure of using Eagle Advantage Solutions products with three different agencies. The Eagle Advantage team has been there from initial installations to relocations to new facilities. They have consistently provided service and support at the highest level. The Eagle Advantage team is extremely knowledgeable and works to provide solutions to all of our needs. Their staff has always been very polite, courteous and professional making dealing with them a pleasure. Their products are outstanding and reliable and their support is first class."
"At the beginning I was terrified to have to start something new and different with our reporting system (I do not do changes very well). The NIBRS conference that Eagle hosted eased some of my fear. I was still very nervous about the change, but it had to happen whether I wanted it to or not. I started testing in May for both Incident Reports and Family Violence Reports. I had a lot of questions and things that had to be fixed. But the Eagle support team eased my nerves and made transferring over easier for our agency. With their help, we passed all three months on both Incident Reports and Family Violence Reports with a 100% (no errors). AWESOME, right? Thank you to all of the Eagle Support team for your help with these changes."
"We began using Eagle Advantage in 2006. Since that time we have been very pleased with Eagle's performance and with rarely needed Technical Support. In fact, the support staff has gone as far as to provide assistance with system problems unrelated to Eagle. Thanks Eagle Advantage for all you do."
"Our agency has used the Eagle*Advantage product since January 2004, and it has served our needs very well. The EAS staff are always helpful, courteous and professional in every way. When my agency needs support, we can always count on EAS to be there for us and they consistently go above and beyond what is expected."
"I have been using Eagle for the last six years and I believe it to be a solid product. It handles our day-to-day tasks efficiently and effectively. While the software is great, the customer service provided with it is phenomenal. Eagle Advantage Solutions has always been there to answer my questions, and everyone there has been prompt and professional. This alone makes EAS an asset to our field."
