Our Services
Eagle Advantage Solutions, Inc. (EAS) supports our clients throughout the implementation process to ensure a smooth transition. From project inception to completion and beyond, we are committed to providing a fully integrated law enforcement system to maximize your organization's productivity and efficiency. You can depend on us to deliver exceptional software solutions and service.
INSTALLATION AND TESTING
EAS provides skilled technical experts to set up and install your software and hardware. Before the installation, our team will communicate with your personnel to set the installation schedule, discuss technical details and site requirements, and answer any other questions you may have. During the installation process, we conduct thorough system testing to ensure that everything is functioning properly before your go-live date.
TRAINING
EAS will train and equip your agency’s system administrators to lead effective training sessions for end users. During the session, your system administrators will gain experience with the features and functionality of the new EAS software tool. Training includes in-depth, hands-on practice with application functionality, the use of all integrated hardware devices, troubleshooting techniques, and administration features such as system options and setting user access. Training will be customized with your agency’s specific operational processes and procedures in mind.
SOFTWARE UPDATES
EAS strives to stay ahead of the curve in providing our clients with newly innovative software solutions. Our engineers are continually improving our software and developing new features. Software updates are implemented to enhance the functionality and effectiveness of our products and make the client more productive.
ONGOING SUPPORT
After your installation is complete, you can depend on Eagle Advantage Solutions to provide responsive customer support. We will help your personnel use every available system feature to streamline workflow and increase data access. Our knowledgeable and friendly support staff is ready to help 24 hours a day, 7 days a week.